AI Voice Report - Who Will Run the Conversation?

This report explores how voice interactions are being transformed by AI and what this means for communications platforms, telcos, enterprises, technology companies and investors across the ecosystem.

The publication builds on the themes first outlined in the State of CPaaS 2025 report, which argued that the communications industry is evolving toward Intelligent Engagement: systems that combine communications, AI and enterprise workflows to deliver measurable business outcomes.

AI Voice is one of the most dynamic parts of that transition.